We have tried to make the information on the Lingualearn website as accurate as possible.  We accept, however, no responsibility for any loss, injury or inconvenience sustained by any person resulting from information on this site. We strongly encourage you to check any important information with the relevant authorities; in particular, details of visas, health and safety, customs, and transportation should be checked thoroughly.

Lingualearn provides internet links to other web sites and resources as a free information service. Because we have no control over such sites and resources, we cannot be responsible for the availability of such external sites or resources, and do not endorse any content, advertising, products, or other materials from such sites or resources. Lingualearn cannot be held responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site.  Prices and delivery times of products that are sold through other websites are given as a general indication only.  They are checked regularly, but there may be occasional variation due to fluctuating exchange rates and other reasons.

Lingualearn makes no warranty that:
(a) the website will meet your requirements
(b) the website will be uninterrupted, up-to-date or error-free
(c) the information that may be obtained from the use of the website will be accurate and/or reliable
(d) the quality of any products, services, information, or other material purchased or obtained by customers through the website will meet your expectations. 

Lingualearn reserves the right to omit, suspend, or change the position of any advertisement at any time, even if it has already been accepted for publication.  If an account is overdue, Lingualearn reserves the right to suspend an insertion.  Any changes in advertisements by advertisers may incur additional expense.

2. Privacy Policy

Lingualearn will keep all records of customers, suppliers and staff carefully, and treat them as strictly confidential.  No information will be passed on to third parties without prior consent.

3. Quotations

All quotations in pounds sterling, unless otherwise stated, are valid for one month.  Quotations in other currencies are only valid for one week, due to possible variations in the exchange rate.

4. Refunds & Cancellations

If Lingualearn is unable to supply any goods or services that have been paid for, we guarantee to give a full refund within 14 days of cancellation.  If Lingualearn is obliged to cancel an order that has been partly completed, the refund will be on a pro rata basis.  A cancellation may be made due to illness, accident or other reason, such as natural disaster.  Every effort will be made to meet deadlines, and find replacement staff when necessary, but if it becomes necessary to cancel, Lingualearn’s liability is limited to refunding the goods or services that have not been delivered on a pro rata basis, less the cost of any materials supplied and administration or registration fees.

As Lingualearn products and services are all tailor-made, the advice, courses, translations, briefing materials, tests, etc., cannot be resold.  It is for this reason that Lingualearn is unable to make any refunds once a quotation has been accepted.  However, when a client rearranges the date of a specific Lingualearn service more than one week prior to the agreed date of delivery, then no extra charge will be made.  Late cancellations, delays or rearrangements of Lingualearn services by clients will inevitably incur extra charges. Clients will be charged for all orders in full, unless a minimum of one week’s notice of cancellation is given in writing.

Any faulty materials or software should be returned to Lingualearn within one week of the date of purchase, together with the original packaging, your receipt or method of payment and full details of the problem in writing.  These will be passed on as quickly as possible to our suppliers for swift action.

5. Complaints

All complaints should be first addressed to the person at the point of contact e.g. the trainer, translator, interpreter, consultant etc.  If the dispute or problem cannot be resolved between the parties concerned, then a letter of complaint or e-mail should be addressed to the Managing Director, Lingualearn giving full details.  All such complaints will be dealt with quickly, courteously  and sympathetically.  If it becomes clear that the specification in a quotation has not been delivered e.g. an interpreter arrived late for a meeting, a consultant did not assess all the staff as agreed, then an offer of compensation will be made appropriate to the degree of reduction in work carried out.

6. Quality Control & Assurance

Although occasional problems do occur, customers can rest assured that stringent quality procedures are in place:

• qualifications of all staff are checked before employment commences
• references of all staff are checked before employment commences
• customers are frequently requested to complete a customer satisfaction questionnaire
• random sampling of most Lingualearn products and services is carried out by the management
• where necessary, two or more raters, consultants, translators etc are used to give greater objectivity
• an external assessor is normally appointed on all large projects

Due to the nature of translation and interpreting work it is impossible to guarantee that such work is 100% error free.  We recommend that for important documents and meetings additional translators or interpreters are used to reduce the chance of errors.  Lingualearn is able to offer three proof-reading services to reduce the risk of spelling and grammar mistakes.
 

8. Staff

Clients must agree not to make any separate arrangements with Lingualearn staff during contracts and for a period of one year afterwards; all negotiations with Lingualearn staff must be made through Lingualearn.  Lingualearn may give full contact details of their consultants and other staff to clients to facilitate communications during contracts, but this is on the understanding that they will only use this information for the purposes of Lingualearn business, and that they will not share this information with third parties.
 

9. Payment

As all services are individually prepared, full payment must accompany each order.  No orders will be accepted without payment in full.  Large contracts, which are executed over a long period, may be broken down into stages and paid in instalments, normally monthly.  Special arrangements may be made with established customers who have their own accounts.  Under such circumstances, any delay in payment for products or services provided by Lingualearn will incur an interest charge of 3% above the base rate of the NatWest Bank.

10. Trading Partners, Sub-contractors & Suppliers

To the fullest extent permitted by applicable law, Lingualearn is not responsible for any loss or damage of any kind incurred as the result of dealings with trading partners, sub-contractors and suppliers or as the result of the presence of such advertisers and merchants on our website. Any orders placed by customers, and any product specifications and product availability appearing on our website, are subject to confirmation by, and the terms and conditions of business of, the relevant merchant. 

11. Proprietary Rights

Except as expressly authorised by Lingualearn,  customers agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on services rendered in whole or in part. 

12. General

We request that users who find inappropriate content via our website should contact us immediately at webmaster@lingualearn.co.uk in order that we may remove the links.  In addition, we reserve the right to refuse all materials and orders that we consider inappropriate . This includes pornographic, offensive, defamatory, undocumented or illegal materials and orders that are in any way contrary to accepted morality and behaviour. 

Nothing in these conditions shall affect the statutory rights of any consumer.

If you find these conditions unacceptable, we request that you leave the website and do not use the services of Lingualearn.  If you do choose to use the Lingualearn website, and enter into agreements with Lingualearn, the above terms and conditions are generally applicable, and English law will apply.